Fixing Mistakes

We’re sorry if things haven’t gone to plan

We’re an Aussie startup that tries really hard to get it right, in line with our published Complaint and Dispute Resolution Procedure. If we’ve not met your expectations then you can make a complaint in one of the following ways:

How to register

  1. Email us with some details at, or via the form at the bottom of this page.
  2. Make sure you fill in the necessary details and sign the customer confirmation.
  3. Take the form to your medical practitioner to complete and sign the medical practitioner confirmation in the form.
New South Wales Energy and Water Ombudsman NSW

Mail: Reply Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
Fax: 1800 812 291

Queensland Energy & Water Ombudsman Queensland

Mail: PO Box 3640, South Brisbane QLD 4101
Phone: 1800 662 837
Fax: (07) 3087 9477

South Australia Energy & Water Ombudsman South Australia

Mail: GPO Box 2947, Adelaide SA 5000
Phone: 1800 665 565
Fax: 1800 665 165

Australian Capital Territory ACT Civil and Administrative Tribunal

Mail: GPO Box 370, Canberra ACT 2601
Phone: (02) 6207 1740
Fax: (02) 6205 4855

Victoria Energy and Water Ombudsman Victoria

Mail: Reply Paid 469, Melbourne VIC 8060
Phone: 1800 500 509
Fax: 1800 500 549

Read our full Complaint and Dispute Resolution Procedure>

Your Name *

Email Address *

Phone *

Account Number

Detail of complaint *